Shipping policy

Effective Date: July 2025

At NEXO ONLINE, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 24 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information (where available).

Shipping Time

We aim to deliver all orders within:

Estimated Delivery: 2–3 Business Days

Please note that delivery times may vary slightly due to weather conditions, courier delays, or peak shopping periods.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.
We may occasionally offer Free Shipping during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS (where available), allowing you to monitor your shipment.

Delivery Information

Please ensure your shipping address and contact information are accurate when placing your order. NEXO ONLINE is not responsible for delays caused by incorrect or incomplete shipping details.

Delayed Deliveries

While we strive to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.